© 2018 by JACQUELINE CHRISTINA NOGUERA 
 

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PROJECT MANAGER/PROGRAM MANAGER

 

 

Jacqueline C. Noguera

 

 

1411 MacArthur Blvd # 4

Oakland, CA 94602

 

917-502-5444

jacqueline@jcnoguera.com

linkedin.com/in/jnoguera

 

 Operations Project Manager effective at delivering oversight for large and small businesses. High achiever who produces results individually, as well as part of a results-focused team. As a technical writer I specialize in establishing and documenting internal, confidential administrative processes and protocols. I have government and nonprofit industry experience in contract writing, marketing, report writing and campaign and program management. My research skills are superior particularly in marketing research & data mining for not-for-profits and start-ups. I include large event and conference logistics management as an addition to my operations background.  I am also open to C-Level Executive Assistant positions.  I am seeking full-time employment.  I hold a Six Sigma Green Belt certification. I am a graduate of the University of Michigan. 

Work History
Information Systems and Special Projects Administrator                                    Blue Shield of California Foundation                        
San Francisco, CA  03/2017 to Present
 
I am currently working as a cross-function project manager for the Foundation in several departments. Beginning as an SFDC Project Manager  I am working to improve and streamline Salesforce functionality for Foundation operations and reevaluate work processes while increasing Salesforce adoption through comprehensive training.  
 
API development of multiple system dashboards combining data from Salesforce, Financial Force, Fluxx and Asana. I am managing outside consultants throughout the implementation and development cycle. I am also supporting the Foundation’s Communications and Public Affairs team with Marketing Cloud as a researcher and social media associate. Additional multiple external events management for the Domestic Violence Unit and the Quality of Care Unit.
 
Additional projects include process documentation, SFDC technical writing, On-boarding manual, The Blue Shield of California Scholarship Program and graphic design and web content as needed
 
Marketing Director and Assistant to CEO                                                              
EVERETT GRAPHICS & SUBSIDIARIES: TAHOE PAPERBOARD & SUN GROWN PACKAGING
Oakland, CA  12/2015 to 11/2016
Provided a full range of support services to CEO including, heavy calendar/domestic and 
international travel, reports, & prepared requisite materials and produced all company events for Everett Graphics and its' subsidiaries
 
  • Launched social media presence, 3 new websites & provided consistent SEO analysis for all companies 
  • Managed Six Sigma special project Salesforce implementation SFDC & trained staff on procedures
  • Increased the Salesforce client database by 40% within one year through various marketing campaigns.
  • Supplied sales and marketing reporting and support to a sales force of 9 sales reps.
  • Managed travel for all 3 companies including expos, domestic and international conferences
  • Distributed company-wide announcements, booked conferences and expos and coordinated logistics for all company events

 
 
PRIVATE CONTRACTOR
Program Manager - Classrooms2Careers                                                                
 CITY OF OAKLAND
Oakland, CA  01/2015 to 11/2015
I served first in the Mayor's Office beginning in January 2015 working with Peggy Moore, Senior Advisor to the Mayor on  ACA event coordination and social media for events as well as Salesforce database cleanup and other special projects including the coordination of Boards and Commissions for the CIty of Oakland.  In March, I was approached by the Mayor’s office to update a multidisciplinary youth jobs program that served over 2500 disadvantaged youth in the city of Oakland
 
  • Enlisted the support of The Mayor Of Oakland, WIB members and collaborated with local businesses and community groups Spearheaded new online presence for the program and coordinated participation with all City of Oakland departments Conducted interactive interviews with youth service providers throughout Oakland
  • Worked with senior case managers to coordinate team development activities and trainings including first ever youth job expo
  • Sourced qualified vendors to provide program resources
  • Executed contracts in timely and accurate manner Implemented strategies to increase program effectiveness.

 

 

 

Senior Technical Writer/Project Manager (Contracted via Robert Half)

TOWN OF DANVILLE, CA

Danville, CA 11/21 to Present

Under the direction of the Community Development Director and in consultation with the IT Manager, research and developed written policies for the Town of Danville and managed all product documentation, including:

  • Technology Use Policy Program

  • Disaster Recovery Program

  • Human Resources Manual

  • All Service Level Agreements

  • Records and Retention policies and structure

 

 

CONTRACTED VIA CERTIFIED EMPLOYMENT GROUP

Administrative Consultant/PM Assistant to the Manager of Aviation Facilities 

THE PORT OF OAKLAND 

Oakland, CA 7/7/14 to 10/31/2014

Flight Operations & Aviation Facilities

 

  • Established new streamlined system for hard and soft document management and storage in cooperation with the IT Services department for the Port

  • Administrative Support for the Office of the Manager of Aviation & Facilities

  • USDA Airport Wildlife Management Plan Contributing Writer and Primary Researcher

  •  Writer – Confidential Departmental Action Reports to the Manager and Directors

  • Writer Landscaping Green Plan to reestablish indigenous flora throughout the 3000-acre facility

 

 

CONTRACTED VIA CERTIFIED EMPLOYMENT GROUP

Executive Assistant Stephen Washburn (CEO) & Allan DeLorme (COO) (Contract)

ENVIRON 

Emeryville and San Francisco CA 5/9/14 to 6/30/14

 

  • Act as primary gatekeeper & provide confidential administrative and business support to the CEO and COO of Northern California’s largest environmental consultant firm with locations worldwide

  • Maintain CEO and COO’s calendar – plan and schedule meetings, teleconferences and domestic and international travel and logistics

  • Project and relationship management with variety of resorts, vendors, caterers and other providers for service for special events

 

Manager of Operations

PEACETONES 

Oakland and San Francisco CA 4/8/13 to 7/21/14

Business Development and operations consultant to the Executive Director of global free trade not for profit music label

 

  • Identify new funding streams and prospects through foundations, individuals, corporations and government agencies using Lexis Nexis, Salesforce, Raiser’s Edge and other high level research tools and tactics 

  • Research and production of grant proposals, MOUs to foundations and corporations

  • Establish and document administrative systems and tracking processes for internal document management of all external communications

  • Special Events project planning and leadership for July concert fundraiser (Project Manager) 

  • Salesforce and Groopt database structure and technical writer - best practices, operations manual for San Francisco office

 

Foundation Consultant – (Part Time via SCION STAFFING)

DIABLO VALLEY COLLEGE FOUNDATION 

Pleasant Hill, CA 7/8/13 to 2/7/14

 

  • Infrastructure and administrative consultant to the Executive Director of educational institution’s not for profit foundation

  • Specializing in annual giving, fund raising event production and operational process build out & development

  • Advise and collaborate with Executive Director on operational strategy and infrastructure build 

  • Design and launch of foundations first ever annual giving campaign 

  • Event production and facilitation e.g. Annual fundraising Golf Tournament

 

 

MOVED TO CALIFORNIA

 

 

Special Projects Manager to the President & the Chief of Development

THE NEW YORK ACADEMY OF MEDICINE 

New York, NY 9/17/12 to 2/22/13

RFP/Proposal development and oversight; strategic planning, not-for-profit organizational leadership, high net-worth donor relationships, celebrity and high-profile scientist relationships, funding guideline protocols, vendor relationships, and business document development and management

 

  • Reporting to the President of the Academy, ensure best practices in all aspects of institutional fundraising, including RFP/Proposal development, financial reporting, grant coordination and gift processing analysis

  • Relationship management with Board of Directors & scribe

  • Prepare, submit, and manage RFP/grant proposals to individual, corporate, and foundation sources. Initiate and carry out prospect research on foundations and corporations to evaluate prospects for corporate and foundation grants

  • Provide stewardship to the President and the VP of Development to provide regular reporting on individual, government, corporate, and foundation donors

  • Technical Writing of new established administrative tracking processes across departments e.g. Communications and Development

  • VIP Event Management for seasonal Cultural Events Series at the Academy

 

Senior Development Associate - Stewardship

IRAQ AND AFGHANISTAN VETERANS OF AMERICA

New York, NY 2/2/11 to 6/30/2012

 

  • Concentrated on RFP and Proposal writing and oversight.  In addition, individual giving initiatives, donor research, donor base development and stewardship, annual giving campaigns, direct mail campaigns, annual campaign

  • Steward funding proposals and detailed reports to funding sources; also contribute to annual reports, pre-proposals, letters of inquiry, MOUs, program updates, social media and other communications

  • Identify, solicit, and steward Foundation, Corporation and Government donors to increase existing support

  • Identify new funding streams and prospects through foundations, individuals, corporations and government agencies using Lexis Nexis, Salesforce, Raiser’s Edge and other high-level research tools and tactics

  • Maintain Salesforce database

 

Special Assistant to the Chief of Emergency Medicine

ST. JOHN'S QUEENS HOSPITAL

New York, NY 1/8/06 - 4/30/2011

Responsible for coordination and oversight of the Medical Staff Organization, a not for profit 5013c, including physician and allied health credentialing and re-credentialing

 

  • Collaborated with Siemens Medical Solutions to develop a Stroke Center. Effort resulted in a substantial gift pipeline, new annual gifts, and participation in a major golf event. Worked with Siemens to develop site visit collateral, and acquired their sponsorship for all events. Garnered local news coverage to support new program

  • Championed the St. John’s Golf Open event that was the most successful one in several years despite the center’s financial issues. Catalyst in raising more than $200,000 through registration fees, corporate sponsorships, and in-kind donations

  • Established strategic relationships with local merchants that boosted in-kind donations to support the medical center

Languages

 

HTML/CSS

 

Skills

 

  • DEVELOPMENT OF STRATEGIC COMMO & MARKETING PLANS

  • CHANGE MGMT

  • EXECUTIVE COMMO

  • CONTENT STRATEGY & DEVELOPMENT

  • SALES TRAINING FACILITATION

  • MEDIA RELATIONS

  • GLOBAL EXPERTISE

  • RELATIONSHIP MANAGEMENT

  • PROGRAM MGMT

  • PROJECT MGMT

  • SIX SIGMA GREEN BELT

  • PROJECT MANAGEMENT

  • SALESFORCE

  • EVENT PLANNING

  • TECHNICAL WRITING

  • DIGITAL MARKETING

  • SOCIAL MEDIA & SEO

  • PROGRAM DEVELOPMENT

  • MARKETING PLAN DEVELOPMENT

  • WEB CONTENT WRITER

  • ADOBE CS6

  • MICROSOFT OFFICE SUITE

  • SHAREPOINT​

  • RAISER'S EDGE

  • FRAMEMAKER

 

SPECIAL NOTE
 
Since arriving in California I have been finding many contract positions but I continue to strive diligently toward my ultimate goal of a full-time position with a stable company.

2010 - present

2010 - present

Education and Awards

 

Organizing For Action – Presidential Fellowship 2014

Master’s Degree Candidate, The New York Teaching Fellowship Hunter College CUNY New York, NY

Outstanding College Students of America- University of Michigan

United States Congress – Congressional Intern – Hon. Henry B. Gonzalez (D.TX)

The President’s Volunteer Service Award- 9/11 First Responder