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A results-oriented Project Manager with experience working with teams to accomplish short and long-term project goals. Managed budgets and monitored project costs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Track record of demonstrable ability to facilitate Scrum ceremonies, remove impediments from teams while delivering customer-centric products and features. Superb technical communicator bridging the gap between stakeholders and development and engineering teams. Considered experience in special projects including process improvement and challenging change management problems. Multiple industry experience including tech, construction, city government, NGOs, manufacturing and science. Excellent communicator, servant leader who builds productive stakeholder relationships while leading diverse teams to achieve all performance expectations

Professional Development Career Break Jan 2023 - Present

  • I took the semester to work on my certifications: Scrum Master CSM through 2025, Project Management Professional PMP certification through 2026 and California Notary certification through 2027 expected 2023

Professional Experience
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Program Manager
Global Events Marketing  - Center of Excellence
LinkedIn
San Francisco, CA 01/2020 to 11/2022
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  • Provided program management expertise using lean, agile and hybrid methods and techniques
  • Coordinated data visualization projects using EXCEL, Microsoft BI, Tableau and Google Charts
  • Extensive production of webinars for internal and external events during the height of the pandemic
  • Identified program obstacles and communicated possible impacts and innovative solutions to leadership
  • Collaborated and tracked technical, financial/budget, and operational needs in partnership with Leads and Directors
  • Developed and promoted cohesive team people & culture/celebration strategy for team off-sites, motivational events
  • Aligned on-boarding process & establishing documentation library including operations manual, playbooks, decks etc.
  • Administered first ever company-wide Global Events Calendar in SmartSheet and Airtable
  • Procurement management- contract drafting, source to pay S2P, SLA, NDA, and competitive analysis, enterprise SaaS
  • SharePoint Administration Microsite update, then complete redesign & development with 3rd party consultants
  • Scrum master techniques e.g. removing roadblocks in support GEM/Operations Team projects
  • Coordinated entire data migration and consolidation from SaaS to proprietary server following team merge to Brand

My Thoughts on Servant Leadership

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For me, it is always more that just running a project. 

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In addition to my project management abilities and in each of the roles on my resume, I have always acted in the interests of the company as a big part of my job in analyzing business procedures. One of my strong suits is process improvement.  If I see a gap or a way to consolidate a process I will present the issue and possible solutions to leadership.  

 

My recommendations begin with talking to stakeholders and really listening to stakeholders in order  to understand their goals, pain points etc. and gain information on current operations.  I will outline those findings, what risk is involved and present possible solutions.  And again with regard to the software development projects like the two API projects that I have run, I act as liaison/translator for the end user’s needs and bridge the gap by also understanding facilitating and supporting the developer’s expertise. 

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I am the servant leader in all my roles as I have found that true relationship building is integral to success in any project or operational endeavor.

Information Systems and Special Projects Administrator                                   
Blue Shield of California Foundation                        
San Francisco, CA  03/2017 to 12/2019
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  • Promoted within 18 months due to strong performance and organizational impact

  • Spearheaded data migration from SharePoint to two other SaaS systems Smartsheet, Salesforce

  • Led and assisted multiple technical upgrade projects for clients by working and coordinating with consultants and developers for integrations including API development to consolidate multiple SaaS: SFDC, SFMC, SFFF/Certinia & Fluxx

  • Process improvement oversight of all IT technical software tools and systems for Foundation operations

  • Operations and Facilities management including special events management and production

  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision

  • Supplier/ procurement management, third party contracts, SLA, NDA, contract drafting, software licensing, S2P liaison

  • Created staff learning events including webinars, instructional videos and events like Lunch & Learn & Tech Tuesday

  • Additional projects include People & Culture, on-boarding new hires company scholarship programs, graphic design

  • Increased adoption of Salesforce and usage by 60% by implementing gamification techniques during onboarding of staff

Marketing Project Manager                                                           
Everett Graphics & Subsidiaries: Tahoe Paperboard & SunGrown Packaging
Oakland, CA  12/2015 to 11/2016
Provided a full range of support services to CEO including, heavy calendar/domestic and 
international travel, reports, & prepared requisite materials and produced all company events for Everett Graphics and its' subsidiaries
 
  • Improved sales efficiency by leading full cycle SFDC implementation & adoption program within first 6 months
  • Increased the Salesforce client database and sales by 40% within one year through various marketing campaigns.
  • Managed Sales Team  Salesforce Training for staff and leadership training
  • Launched social media presence, 3 new websites & provided consistent SEO analysis for all companies 

  • Managed third party consultants in the API development of single view company dashboards for iPhone and desktop combining data from Salesforce, Sage, Heidelberg, KBA and Mitsubishi large format printing presses

  • Produced new and innovative company-wide procurement improvements with travel and vendor reselection

  • Managed software licensing, competitive analysis 3rd Party procurement management source to pay S2P

  • Produced all company events and extensive expo planning and production across United States

  • Nation-wide Expo SM, Video, Webinar, Press, Production Management - Sun Grown Packaging

  • Managed consultants to establish 3 new websites for Everett and its subsidiaries, SunGrown & Tahoe Paperboard

Core Competencies

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  • Project Management

  • Program Management

  • Change Management

  • Scrum Master

  • Agile Project Management Instruction

  • Sales Training Facilitation

  • Relationship Management

  • Stakeholder Management

  • Salesforce Administration

  • Event Planning

  • Technical Writing

  • Web Content Writing

  • Event Planning & Production

2010 - present

​Program Manager - Classrooms2Careers
Economic & Workforce Development                                                               
 City of Oakland
Oakland, CA  01/2015 to 11/2015
I served first in the Mayor's Office beginning in January 2015 working with Peggy Moore, Senior Advisor to the Mayor on  ACA event coordination and social media for events as well as Salesforce database cleanup and other special projects including the coordination of Boards and Commissions for the CIty of Oakland.  In March, I was approached by the Mayor’s office to update a multidisciplinary youth jobs program that served over 2500 disadvantaged youth in the city of Oakland
 
  • Enlisted the support of The Mayor Of Oakland, WIB members and collaborated with local businesses and community groups Spearheaded new online presence for the program and coordinated participation with all City of Oakland departments Conducted interactive interviews with youth service providers throughout Oakland
  • Worked with senior case managers to coordinate team development activities and trainings including first ever youth job expo
  • Sourced qualified vendors to provide program resources
  • Executed contracts in timely and accurate manner Implemented strategies to increase program effectiveness.

  • Redesigned Oakland summer job program, Classrooms2Careers to employ at-risk youth between the ages of 16-24

  • Managed program as chief writer, administrator and public relations/communication manager

  • Developed year-round budget, procurement management, 3rd party contracts, source to pay liaison

  • Produced innovative procedures and process reporting presentations for program to Mayor's office and City Council

  • Produced first ever Youth Career Expo event for the City of Oakland to over 500 students

  • Produced video, printed media and graphics, website for program

  • Exceeded expectations in 2015, program provided jobs for more than 2,500 Oakland at-risk youth

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2010 - present

Additional Relevant Job Experience

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  • Facilities Manager – CAP21 New York University, New York City

  • Special Projects Manager - New York Academy of Medicine

  • Operations Manager - WITNESS (Peter Gabriel's Human Rights Charity)

  • Operations Manager & Expeditor – Spencer & Walsh Engineering & Architecture, New York City

  • Salesforce Database Manager - Iraq and Afghanistan Veterans of America

  • Junior Project Manager, Rose Center for Earth and Space – American Museum of Natural History, New York City

Education and Awards
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University of Michigan BA Psychology

Master’s Degree Candidate, The New York Teaching Fellowship Hunter College CUNY New York, NY

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Organizing For Action – Presidential Fellowship 2014

Outstanding College Students of America- University of Michigan

United States Congress – Congressional Intern – Hon. Henry B. Gonzalez (D.TX)

The President’s Volunteer Service Award- 9/11 First Responder

                                                                                  

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